• Important Message
    Soon we will no longer support this browser version.

    To continue enjoying The Grommet please download the latest version of Chrome, Edge, Firefox, or Safari.


New Returns

Existing Account?

If you have an account, logging in will make it easier to keep track of your return.

Log In

No Account?

No problem. It's still easy to make a return.

Continue As Guest

Existing Returns

Don’t see your return below? You can still look it up.

Look Up Return

Return Policy

You can return a Grommet any time—whether it’s because it isn’t what you expected or you just changed your mind. We want you to be thrilled with every purchase you make.

Note there are some common sense exceptions, like a product that you’ve used up or that’s performed its expected number of uses.

Due to the ongoing situation with COVID-19, some returns and refunds might be delayed.

How to Return

For a speedy, smooth return, please use our Fast Return Form. That gets us all the details to handle your refund as quickly as we can.

After we get your Fast Return Form, we'll email you a return shipping label. Print that label and use it to return your Grommet(s).

Return Shipping Costs

If your Grommet arrived damaged or you received the wrong item, return shipping is on us. For other returns, we’ll deduct the cost from your refund.

We know that some large companies offer free return shipping, and we hope someday we’re big enough to do the same. Until then, we’re working hard to keep rates as low as possible.

Refund Timing & Payment

Once your return is approved, getting your refund takes about 7-10 business days. You’ll receive a credit to your original form of payment (credit card or PayPal). If you’re returning a gift, you’ll get a gift card or store credit.


We happily do free exchanges.

To make your exchange go smoothly, use our Fast Return Form. Choose "Other" as the reason for the return. Then, put the size/color/pattern you’d like in the box that appears.

After we get your Fast Return Form, we’ll email you a postage-paid label to return the item you don’t want. We'll ship you the new one for free.